Refund policy
REFUND & RETURN POLICY
At Global Toner Depot, customer satisfaction is important to us. Please review our return and refund policy carefully before placing your order.
Return Window
Customers may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be:
Unused
Unopened
In its original factory-sealed packaging
In the same condition as received
Returned with all original packaging, labels, and accessories, if applicable
Opened, used, installed, damaged, or altered toner cartridges are not eligible for return unless the item is defective or incorrect.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at support@globaltonerdepot.com.
Please include your order number, a description of the issue, and clear photos of the product and packaging.
If the issue is confirmed, we will offer a replacement, refund, or other appropriate solution. In these cases, return shipping costs will be covered by us.
Buyer’s Remorse Returns
If the return is requested due to buyer’s remorse, ordering the wrong item, changing your mind, or no longer needing the product, the customer is responsible for return shipping costs.
Original shipping costs, if separately charged, are non-refundable.
Return Authorization
Customers must contact us before sending any item back.
Please do not return any item without contacting us first. Returns sent without prior authorization may not be accepted.
Refund Process
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Refunds are typically processed within 7 business days after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider. Processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled before they are shipped.
If your order has already been shipped, it cannot be cancelled. In that case, you may request a return after delivery according to this policy.
Non-Returnable Items
The following items are not eligible for return:
Opened toner cartridges
Used or installed toner cartridges
Items missing original packaging
Items damaged after delivery due to customer handling
Items returned without prior authorization
Contact Us
For return or refund questions, please contact us:
Email: support@globaltonerdepot.com
Phone: +1 252-621-2806